At TVKStore.com, we prioritize customer satisfaction and strive to ensure that you have a great shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

You may request a refund under the following conditions:
The item is defective, damaged, or different from the one ordered.
The item is returned in its original, unused condition with all tags, packaging, and accessories intact.
The item is returned within 7 days of the delivery date.

Non-Refundable Items:
Intimate wear, lingerie, and swimwear.
Products purchased under clearance sales or with “no return/no refund” promotions.
Customized or personalized items.

2. How to Request a Refund

To initiate a refund, please follow these steps:
Step 1: Contact our customer support team via email at jointvkfamily@gmail.com or call us at +91-9940056952 within 7 days of receiving your order.
Step 2: Provide your order number, the reason for the return, and any supporting images or documents (if applicable).
Step 3: After receiving your request, we will review it and notify you about the approval or rejection of your refund request within 3 business days.

3. Refund Process

Once your return is approved, you may choose one of the following refund options:

3.1 Refund to Original Payment Method

If the refund is approved:
We will initiate a refund to your original payment method (credit/debit card, UPI, etc.). The refund may take 7-10 business days to reflect in your account, depending on your payment provider.

3.2 Store Credit

You may opt to receive your refund as TVKStore Credits, which can be used for future purchases on TVKStore.com. Store credits will be issued immediately upon approval of your refund request.

4. Shipping Costs

If the return is due to a defect or our mistake, we will cover the return shipping cost.
If the return is for any other reason (e.g., change of mind, wrong size ordered), the customer is responsible for covering the return shipping cost.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at jointvkfamily@gmail.com or call us at +91-9940056952 within 7 days of receiving the item.

6. Damaged or Defective Items

If you receive a damaged or defective item, we will arrange a replacement or refund as per your preference. Please contact our customer support team within 48 hours of receiving the product and provide images or videos showing the defect.

7. Order Cancellations

You can cancel your order within 24 hours of placing it, provided it has not been shipped. If the order has been shipped, you may still initiate a return after receiving the product.

8. Late or Missing Refunds

If you haven’t received your refund after the estimated time, please take the following steps: Check your bank account or payment method for any pending transactions. Contact your bank or credit card provider to ensure there are no delays. If you still have not received your refund, contact us at jointvkfamily@gmail.com or call +91-9940056952.

9. Contact Us

If you have any questions about our refund policy, please reach out to us at:

Email: jointvkfamily@gmail.com
Phone: +91-9444005555
Address: MMart Online Stores., B-20 Classic Towers, Thillai Nagar, Trichy, Tamil Nadu, India